Operations

We manage our hotels by combining a hands-on managerial style with a la carte software solutions such as Birch Street, Salesforce, and Hot SoS Mild and proprietary solutions like our A.M.P. Teams. This approach allows us to maximize productivity, efficiency, and effectiveness in our property operations and achieve operational excellence for our employees, customers, and business partners. Our engagement with the property teams ensures adherence to franchisor standards and achievement of superior brand inspection scores.

Finanace And Accounting

We provide centralized accounting services and solutions using state-of-the art accounting software that ensures accuracy and adherence to industry accounting standards. Utilizing systems such as M3 Accounting, BirchStreet, and Accubar, we also ensure a seamless process with the highest profitability. Our streamlined reporting tools provide an accurate pulse on all day-to-day financial operations of the hotel.

Complete financial statements that comply with the uniform system of accounts for the lodging industry
Accounts Payable
Cash management and bank reconciliations
Cash flow projections
Property budgets & Forecasts
Fixed Asset Management
Capital/Renovations budget and management
Sales, Use, Occupancy, Property Tax and Assessment filings
Daily report reconciliations
Payroll
Daily Labor Tracking
Workers Compensation and Property Insurance
Comprehensive management reports for owners
Training & Support

Human Resources

Our Human Resource team has proven success in developing a climate where operational goals are achieved while balancing the needs and priorities of our most important resource, our employees. Our focus is simple; we make sure that our team has the tools, training and motivation to provide exceptional customer service and operational results for the organization. We provide our employees with the necessary structure and support to excel.

We will….

Establish, administer and effectively communicate sound policies, rules and practices that treat employees with dignity and equality while maintaining company compliance with employment and labor laws, corporate directives and any labor agreements.
Recruit and promote the most qualified people while recognizing and encouraging the value of diversity in the workplace.
Provide a competitive salary and benefits package and develop the full potential of the workforce through ongoing training and development so we can provide the optimum level of customer service and professional development.
Provide a work atmosphere that is safe, healthy, and secure while also affording everyone a workplace that is challenging, inspirational and rewarding.

Revenue Management

We give Revenue Management the attention it deserves. A hotel room night is a perishable product. You cannot sell yesterday’s room night today. Our above property and property level teams have the expertise and engagement to react to market forces before our competitors. Through superior pricing and segment specific strategies, we are able to achieve superior RevPAR index performance in our competitive sets.

Sales & Marketing

Excelling in Sales is about the mastery of three factors: Knowledge of your product, knowledge of your market and building relationships. We work with our property sales teams to ensure that they master these factors and are the leaders in their market. Through oversight and active engagement in the revenue management process, our corporate team helps to facilitate strong and consistent revenue growth in our portfolio.

We maintain close oversight of the property sales teams to ensure that the appropriate local marketing is taking place and new opportunities are being identified. Digital marketing is handled in-house at our Chicago office. We maximize our marketing dollars through the persistent management of eCommerce such as Expedia Travel Ads and Choice PLUS Program.

New Construction and Renovation Management

Provide end-to-end project management for new hotel construction and renovation projects, ensuring seamless integration with the client's operational goals and brand identity.

Scope of Services:

Pre-Construction Planning:
- Feasibility studies and site evaluation.
- Budget preparation and financial analysis.
- Assistance with design and architectural planning to align with brand standards.
Project Management:
- Overseeing the construction or renovation process, from planning to completion.
- Coordinating with architects, designers and contractors.
- Monitoring project timelines and budgets.
Contractor Oversight:
- Acting as a general contractor to hire and manage subcontractors.
- Ensuring compliance with local regulations and building codes.
- Supervising quality control and safety standards on-site.
Interior Design and FF&E (Furniture, Fixtures and Equipment):
- Selection and procurement of furnishings, fixtures and equipment.
- Ensuring design elements align with brand's vision and guest preferences.
Post-Construction Support:
- Final inspections and walkthroughs.
- Addressing punch list items.
- Transitioning the property into operations with minimal disruption.